with effect from 1-Aug-2023.
Our refund and returns policy lasts 7 days from the day the shipment is received at your end. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Paper Maps, paper packaging tubes and certain stationery products cannot be returned.
To complete your return, send us an email at mapwings@gmail.com with reason of return.
Please do not send your purchase back without our written approval.
There are certain situations where only partial refunds are granted:
- Books/Note-Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mapwings@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mapwings@gmail.com and send your item to: Mapline Informatics, A-2 Brahma Park-2 Kaspatevasti Wakad, opp. Tiger Cubs School, Pune 411057, Maharashtra, India.
Shipping returns
To return your product, you should mail your product to: Mapline Informatics, A-2 Brahma Park-2 Kaspatevasti Wakad, opp. Tiger Cubs School, Pune 411057, Maharashtra, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Specific help?
Contact us at mapwings@gmail.com for questions related to refunds and returns. Most of the queries would be answered same day but for some queries that require additional enquiries e.g. 3rd party courier companies, we would be happy to reply within 2 working days.