Frequently Asked Questions (FAQ)
What does “ships within 24 hours” mean?
Ships within 24 hours means that all mapWINGS products will be shipped out or dispatched from our warehouse within 24 hours after placing the order (except Sunday). Orders placed on Sunday would be dispatched on next working day i.e. Monday.
What does “Free Shipping” implies? Is Free shipping available for all locations in India?
All products listed on mapwings.com come with Free Shipping within India. We usually dispatch our packages using Surface courier facility of reputed couriers like FedEx and Delhivery. If your pincode is covered with any of these courier companies, Free Shipping is assured. Currently, most of the pincodes of India are covered by these shipping service providers.
What is the delivery time of your shipments?
We ship our products using ‘STANDARD DELIVERY‘ option. At this time, we ship only from our warehouse in PUNE, Maharashtra, India. It usually takes 2 to 8 business days for the shipment to reach you. Customers in North East India and Islands India may expect a further additional delivery time of 1-2 days. Shipment tracking and updates are regularly provided on your registered email/phone nos.
What is the difference between ‘scale weight’ and ‘voluminous weight’ of the shipment?
The scale weight is the actual weight of the package. However voluminous weight is calculated using length, breadth and height (cm) of the shipment (e.g. L X B X H -cm-/4000). The shipping company charges us on the higher weight of the two. For our products from packaging (Tube Mailers), the shipping charges can be as high as 40% of the value of the shipment as their voluminous weight is very high.
Can we pick the product directly from your warehouse at Pune?
We discourage customer direct pickup at our office/warehouse due to operational reasons. However for bigger packs of Tube Mailers or any other voluminous products we do offer warehouse pickup facility. This can result in suitable rebate/discount as non-applicable shipping charges. For more information, write to us at firstname.lastname@example.org or call us at +91-94-2390-8390.